Offline alerts happen any time Syncro cannot communicate with an asset. This is generally caused by one of the following:
- The asset is turned off
- Something is effecting the Syncro Service on the Asset
- The asset cannot communicate with the Syncro server
If you are confident the asset is turned on, determine what is causing the false Offline alert by trying the following:
- Use the Backgrounding Tools to restart the Service:
The Backgrounding Tools is a separate service. If you cannot access the asset from the Backgrounding tools *and* the asset is showing offline, it is likely turned off or there is a connection issue.
- If restarting the service doesn't change the Asset's status, you will need to make sure nothing is blocking the communication from the Asset to the Syncro Servers. Check out this document regarding agent communication: https://help.syncromsp.com/hc/en-us/articles/360006048034-Syncro-Exceptions-and-Whitelists