What it Does
This setting will prevent the system from sending emails to a specific customer, including all contacts belonging to that customer.
What it Doesn't Do
It does not warn you that a customer has this setting enabled when you try emailing them. When you try emailing the customer, for example, on the ticket screen or try emailing a ticket comment, they simply will not receive the email.
- Go to the Customers tab.
- Click a customer's name to open their profile.
- In the upper right, click Edit.
- Turn on the No Email - Of Any Kind checkbox.
- When finished, in the upper right, click Save Changes.
The system will now be disabled from sending email to that customer.