SNMP (Simple Network Management Protocol) will allow you to manually add assets via IP, manually add OIDs to monitor, and alert when the desired thresholds are breached. You will need to know the IP of the address of the network device you wish to monitor as well as the specific OID(s) and the value type of those OIDs.
Table of Contents
To get started, head to the Assets tab. Your SNMP assets will be listed with your main assets page and you will have the option to filter by SNMP devices or utilize the asset columns to sort:
Blue column headers are sortable and you can customize the headers by selecting the 'Customize' button at the top left of the page.
To create a new SNMP asset head to the Assets & RMM page and select 'New Asset':
To add an SNMP device, you will want to 'Create Asset Manually' and select the asset type:
There will be 7 Asset types listed by default: Access Point, Firewall, NAS, Printer, Router, Switch, and UPS. You can create new SNMP Asset types by selecting the 'Modify Asset Types' button at the top right of the page. More information on adding and editing asset types here.
Once the device has been created, it will look like a standard manual asset:
To enable SNMP on the device, select 'Edit' from the screen above then toggle to the 'SNMP Details' tab and select the checkbox for 'SNMP Enabled' to enter the SNMP information:
SNMP Basic Info:
Hostname / IP:
Monitoring Device: Allows you to choose from a list of the customer's Syncro devices that will act as the polling apparatus for this network asset, monitoring the desired OIDs. The green circle indicates that the asset is online.
SNMP Version: This notes Community: Allows you to adjust the security parameters for the SNMP Community string to allow access to the device
Once the asset information has been filled out, select 'Save Changes' to save the details.
Alerts you if the SNMP asset has been offline and can no longer talk to the Monitoring device for X minutes.
Note: If the Monitoring Device goes offline, it will not trigger the alert. The monitoring device must be online for the offline alert to trigger.
You can add OIDs on a one-off basis to an SNMP asset. If using a Custom OID Monitor, any OIDs added here would need to be manually added into any other SNMP asset if you wish to monitor them on other assets.
Select 'Add Custom Monitor' to create a new OID Monitor:
Monitor Name: T
Object Identifier (OID): Value Type: This defines the type of value the OID will return (string or number).
Threshold Modifier: This field conditionally populates based on what the Value Type is set to (ex: equal to, does not equal, contains, does not contain, etc.)
Threshold Value: This is the value that will check the polled results after applying the threshold modifier.
Threshold Duration: The threshold must be breached for this duration before alerting. Monitors are checked every 60 seconds.
Duration Units: The unit of time specified in the threshold duration (minutes, hours days).
Append Custom Message to Alert Body: Allows you to add a custom message to the body of the alert
Auto-resolve alert when clear: Automatically clears the alert once it has been resolved
NOTE: If the monitoring device is offline, it will not trigger any OID monitoring alerts on any attached SNMP Assets.
Adding an OID Recipe to the Asset
Alternatively, you can add an OID recipe to the SNMP device based on the SNMP device type that is set. An OID recipe is a group of OID monitors that can be applied to all different kinds of SNMP assets of the same asset type.
To enable SNMP on an existing asset, head to the Assets & RMM page and select an asset and then select 'edit' from the asset details page:
Toggle to the SNMP Details tab and select the check box for 'SNMP Enabled':
Once the SNMP information has been added, when you return to the asset detail page, you will now see a section for Monitored Object Identifiers (OIDS):
Monitored Object Identifiers (OIDS)
This section will show each OID being monitored for the network device. The refresh button will trigger a recheck of the displayed OID values:
On the far left of the table, you will see a status indicator. A green checkmark means the status is within the limits of the threshold. A red exclamation means it has exceeded the limits of the threshold.
Next, you will see the OID's friendly name, the last polled value, and the unit type if applicable. The last column will denote the threshold given to the OID in order to throw an alert.
The monitoring tab will let you see all RMM alerts that have been generated from the OIDs for the SNMP asset. You can choose to view the alert, create a ticket, or mute the alert:
To view your OID Recipes head to the Assets & RMM main page and select View > OID Recipes:
From the OID Monitor Recipes page you can create a new recipe or edit, clone, generate a public link or delete a recipe:
Creating a New OID Monitor Recipe
Select the 'New OID Monitor Recipe' button from the OID Monitor Recipes Page:
Give the OID Recipe a name and select the Asset Type to determine the type of asset the recipe is for. (Note: Only Asset Types that are the same as the recipe will be available to the use on an SNMP Asset).
Then you can add multiple monitors to the recipe and added custom messages to the alert body. Once all the monitors have been added, select 'Create OID Recipe' to save the recipe to apply to SNMP assets:
Editing an Existing Recipe
From the edit page, you can view the assets that have the recipe applied, edit or delete monitors, and add new monitors to the recipe.
When saving changes, you will have two options:
This will save the changes, and then override any network device that currently utilizes this recipe with the updated values.