This is a breakdown of what data the RMM Report section contains.
RMM Summary by Customer
The Report can be found in the Reports section of Admin. The Customer RMM Report breaks down the tickets by issue type, issue by computer, malware detected, OS type, System Checks and Issues by Month.
A closer look at each section of the RMM Report
This report breaks down work done by customer. View Tickets by Type, Tech, Issue and Open Time. Also see what Operating Systems your team has been supporting for that customer.
This report is fully customizable and will let you select a customer's assets from any asset type or filter assets by a saved search. The columns are customizable to display the system information, asset custom fields, etc. for the device.
Here's a look at the columns that can be added to the report:
Once the report has run, all the selected columns will be displayed and can then be exported to either a PDF or CSV.
Asset Activity Audit Report
This report allows you to view asset activity history at a global level. The asset activity history can be filtered by text contained within the activity's description, customer, asset, specific activity type, and filter results across a period of time.
Once the report has run, you can see further details for the activity and view RMM alerts.
Asset Aging Report
This report is meant to assist with generating potential sales leads using the Assets you support for your clients. You can see varying things on this report like age of the device (may need replacement), hardware specs (offer to upgrade RAM or Drive storage space), and Operating System (migrate folks away from unsupported operating systems).
You can also see per Asset recommendations in the lower half of the report as well.