To start, head over to your IT Glue account and login. Then click "Account" > "API Keys" > "+" (Under Custom API Keys) to then "Generate API Key" for your Syncro integration. Give the API key a name of your choosing, and copy the API Key you generate here to use later inside the Syncro integration setup.
In Syncro, first head to the App Center, and click on the IT Glue app card to configure the integration.
Next, click the "Configure Integration" button to get the integration started!
On the next page, you will need to paste the API key generated in IT Glue here:
Clicking "Continue" here will get you started on syncing your IT Glue Organizations and Configurations:
After the initial sync, you will be able to map your Syncro Asset form types to IT Glue Configuration types.
Once you have mapped all three, you will next map all your IT Glue Organizations to Syncro Customers. We will try to map these for you by default by name, then email, the phone number, but you can always map them manually here. Please make sure to map Organizations to Customers 1:1 to prevent poor sync data.
Finally, enable the integration, and you are all set!
Using the Integration:
With the IT Glue integration enabled, head over to one of your Syncro Assets and view its "Overview" page. You will now see a new IT Glue field under "Asset Information" that will take you directly to the Configuration in IT Glue.
If you have any trouble with the integration, you can always head back to the App Center and edit the IT Glue app card settings:
If you notice that an Asset is not in IT Glue, please make sure it is:
A Syncro Agent/Device
The Asset's Syncro Customer is mapped to an Organization in IT Glue in the Organizations list shown in the app card above
Syncro Customers are mapped to IT Glue Organizations 1:1
The Asset is listed synced IT Glue device list shown on the app card above