You may be the kind of business that tracks labor time but charges a flat fee. In that case, you will not want all your labor time to show up as Pending Ticket Charges when creating invoices since you will never charge for it that way. To prevent this from happening, first make sure labor entries do not charge the time by default.
- Navigate to Admin > Tickets - Preferences.
- Scroll down and click Additional Settings.
- Make sure Ticket Timer - Charge time by default is NOT checked.
- If you needed to uncheck it, scroll down and click Save.
Now when you add a ticket timer, make sure you do not check the Charge Now checkbox under Communications nor click Charge Time by entries in the Ticket Timer Log.