We rolled out certain aspects of Splashtop today behind-the-scenes, and caught an issue that caused existing Splashtop instances to be unintentionally uninstalled. This issue affects a small percentage of users. We have found the root cause and fixed it. However, we understand that this small percentage of users may have assets out there where Splashtop remains uninstalled. If you were affected by this rollout, there are two ways to remediate this:
You Have BYO Splashtop Enabled Within Syncro
In this instance, your Splashtop deployments will reinstall themselves on their own within the next three hours. No action is required from you.
You Did Not Have BYO Splashtop Enabled Within Syncro
In this case, we cannot automatically redeploy Splashtop for you. However, we have added a script into the Community Library called “Redeploy Splashtop - (4/29/21)”. This script simply takes your deployment code as a script variable, and you can bulk deploy this to all of your affected assets.
We sincerely apologize for this. You trust us to be the backbone of your MSP business, and today we let you down. We’re going to do a full investigation to determine how this issue occurred and will make necessary changes to ensure it doesn’t happen again.