Welcome to Syncro Live! This is a feature that will allow you to manage your Syncro devices, well, live! Live currently allows you to remote into a Syncro Device to perform repairs, along with view system specs, view the event viewer, edit files and folders in file management, enable powerful tools using scripting, and more!
Table of Contents:
- Accessing Syncro Live
- Task Manager
- Service Manager
- Event Viewer
- System Information
- File System
- Remote Desktop
To get started, you can access Syncro Live by opening up any Syncro Device in your assets and RMM list, and clicking the "Remote Access" button.
Upon opening up Syncro Live, you will be presented with the task manager screen. Here, you can view which processes are running, along with the current CPU and RAM usage. Also, you can stop currently running processes, and even start your own!
The Service Manager allows you to view a list of all services currently on the asset. You are given the option to start, stop, and restart the services. The Service Manager also lets you search for a service by name and sort the list of services alphabetically, by status, startup type, and logon.
The Event Viewer allows you to easily view all of the most commonly used functionality of the Windows Event Viewer right in Syncro.
The initial view shows all of the logs together into one with the option to sort each column. Events are searchable by source, Event ID, and description. Clicking on a log entry will bring up a description and details for that specific event:
Event logs can be filtered by log, level, or a specific time frame. You can select any amount of logs or levels simultaneously in a specific time frame.
By clicking the "System Information" tab on the left-hand side of Syncro Live, you can view everything you need to know about the device's specifications. You can view the current OS, motherboard, CPU, Network configuration, GPUs, and more!
The File System section allows you to view the device's folders and their contents. You can also search for files and folders, along with transferring a file into a certain location on the device.
To upload a file onto the device, simply navigate to the desired filepath, then select the upload option highlighted in the screenshot below. This will open up your file explorer for you to select the file you'd like to upload.
To download a file from the remote device to your system, simply select the file and the option to download will appear.
Remote Desktop allows you to start a remote control session onto the device.
If Attended Access is enabled, you will be prompted to request access to the customer's device:
The customer can approve remote access, approve for 24 hours, or deny access. If the customer has approved remote access and the session is disconnected, a timer will display showing the remaining access time for the session. More on setting up Attended Access here.
The Terminal section will allow you to run scripts live on the device. You can run them with the Command Line, or with Powershell.
1) You must be logged into a Syncro user's account with either "Syncro Live - unattended access" enabled on their security group, or be a Global Admin to use/maintain/create a Live remote session. Logging out of your Syncro account will disconnect you from Syncro Live.