Syncro Devices have a lot easily accessible options available straight out of the ocean. After clicking on a device's name, you will be taken to the Device Details page, where you can edit the device, view monitoring and antivirus updates, and even run scripts through the section tabs.
Table of Contents
- Overview Tab
- Monitoring Tab
- Antivirus Tab
- Scripts Tab
- System Checks Tab
- Installed Apps
- Windows Patches
- Wake on LAN
To get started on all the features available to Syncro Devices, lets break down each section tab for a little more detail.
When you open up a Syncro Device by clicking on it, you will open up to the overview tab with a bunch of information about that device. It will look something like this:
Let's break down each section block to go into even more detail.
1) Owner information
This is customer information for the device. You can click "View" to open up the customer details page for more information on this customer. You can also click "Customer Online Profile" to view this customer's customer portal, and "Customer Wiki Page" to view this customer's Wiki page (or to a blank Wiki page so you can create one).
2) Asset information
This is the device's details and information that is automatically filled out for you once you install the Syncro Agent on the device. You can also click "View All" to pull up more device information. It will look something like this:
This is a handy field to leave notes on the device. You can click directly on the note field to open a text field to save any notes you like for the device. Make sure to click "Save" once you are completed to save the note!
This section gives a you a quick and easy way to see what is happening on the device. You can view which policy is on the device, along with status updates on monitoring, antivirus, and scripts. You can also select the policy here and change it to another policy on the fly!
5) Recent Activity
Recent Activity displays information based on the device's most recent syncs, like monitoring, antivirus, and scripts.
6) Ticket Log
Here, you can view all tickets involved with this asset. You can also click on the ticket number to open up the ticket.
The monitoring tab can be reached by selecting "Monitoring" when viewing the device. This will show you an in depth look into your monitoring activity, along with your triggers statuses and Windows Updates.
Triggers are the conditions that the Syncro Agent checks on the device. Triggers are updated after live as long as the device is online. If a trigger is activated, the green light will turn red, and notify you in "Monitoring Activity".
Here is the list of triggers and their conditions:
Recent Blue Screen – Checks for any BSOD occurrences
AntiVirus Installed – Checks Security Center for an installed Antivirus software
HDD Fragmentation – Checks WMI DefragAnalysis to see if a defragmentation is needed
Firewall Enabled – Checks Windows Firewall state and report if it is disabled
Application Crashes – Checks for application crash logs
HD SMART Failure – Runs a standard SMART test on the system drive
Device Manager Issues – Checks for any installed devices with any status other than “This device is working properly.”
Low Hard Drive Space – Checks for “low storage” space (defaults to less than 15% free space) on the system drive. You can configure the threshold on a policy, and override it on a per device basis
Agent Offline – Alerts you if a device has been offline for X minutes, and alerts you ever Y minutes it stays offline. X and Y are configured on a per policy basis, and can be overridden on a per device basis as well.
The Antivirus tab shows the current live status of the device's AV, along with up to date scan log information.
Clicking on the scripts tab will let you monitor and manage your scripts for the device. You can create a new script, add a new script to the queue, and view past/pending scripts.
To run a script on the device, first select "+ Add to Queue". This will bring up a page to schedule your next script.
Here, you can first select which script to run. Syncro comes with two defaults already for you. One will reboot the device, and another will run their antivirus. However, you can always create your own scripts and run them as well! (Click here to learn more on how to create a script in Syncro)
If that wasn't enough, you can also schedule when to run the script, or run it now. It is up to you!
You can also create System Checks to constantly ping remote hosts by clicking the "System Checks" tab. It will look something like this:
You can add a new check by clicking "+Add Check". This will bring up an edit screen, where you can enter the name of check, which type you would like (Ping or WebServer), the external host address, and schedule how often you would like to be notified.
If the host cannot be reached and fails the test, you will get an RMM alert that you can configure in the Notification Center.
When the Agent syncs you will see a list of all the installed apps on the computer. We include Name, Vendor, Version and Install Date.
Webserver vs Ping
Many servers or networks will have ICMP disabled so you cannot ping them. If you want to monitor the status of a webserver in that case, you would want to do a web server check with an HTTP request.
Another example would be maybe you want to make sure a NAS on your network is running - but when it crashes, the web interface breaks, but it still responds to pings. Then a webserver check would be a better fit.
You could also be monitoring a custom service using HTTP. For example, a custom URL that triggers other checks, etc. If you don't have a specific need for HTTP, just use ping.
Check out our full KB on Windows Patch Management here.
Allows you to wake up assets that are asleep or powered off entirely through Wake On LAN(WOL).
IMPORTANT - In order for WOL to work on an asset, it needs to meet the following criteria:
1. The WOL needs to be enabled in the BIOS. Refer to the motherboard manufacturer's documentation for a how-to (some boards require more than one setting).
2. WOL must be enabled in Windows in the NIC's (Network Interface Controller) device properties.
Here's a screenshot:
3. Another asset must be online on the same IP scheme as the offline asset.
To trigger the wake command, head to any offline asset's details page and select the dropdown option next to the offline badge:
This will send the wake on LAN signal to an asset on the same network as your offline asset.
The wake on LAN trigger will also be logged in the recent activity on the asset:
WOL Security Permissions
You can use Security Groups to enable or disable technicians from having the ability to Wake devices on LAN. Head to Admin > Security Groups > Edit to add/remove permission: